At CUTEABLY, our objective is to make sure there is comprehensive satisfaction with our products. Should you wish to return your purchase, please follow the relevant information.
We provide an extensive 6-month return policy for your peace of mind.
Customers have 6 months from the date of delivery to make contact with us should they wish to return their pram. All products must be returned in their original condition and packaging with no signs of wear and tear.
Exclusions to this policy include accessories, exchange for a different colour or exchange to take advantage of a variation in price.
Please follow the below steps for the return process:
- Email us within 6 months for a return authorisation at Love@cuteably.com.au
- Re-pack the products exactly as they came in their original packaging including plastic wrap, any other packaging to reduce damage during transport and undamaged box (understandably the tape may have caused minor damage to the box, please do your best to take care when opening upon delivery). Returns which arrive at us not packaged as per instructions are given will incur a $50 repacking fee.
- We’ll send you a postage label and instructions on how to print and stick this to the outside of your box.
- Our courier company will pick up the parcel from your home or we may ask you to drop the pre-paid box off at your nearest Post Office.
- Upon return of the pram to Melbourne and confirmation that the product is in its original condition*, a refund EXCLUDING RETURN DELIVERY FEE will be processed after 7 days and you’ll receive an automatic notification to advise that the payment has been reversed.
*Damage to returned items: If the pram is received and has clear signs of usage, a refund will not be paid plus the customer will be responsible for paying for all shipping fees associated with the return as well as a $79 administration fee before the pram is sent back to them. We do our best to accommodate as much wear as we can; however, we trust you understand that we cannot accept products in an unsalable condition.
Once we have received the product, we will inspect and confirm the reported fault and inspect the rest of the product. Depending on the nature of the fault, we will contact you and arrange a replacement, repair or refund.
Note: Refund will be for the original purchase price of the pram and any accompanying accessories. Original shipping payment will not be refunded.
We are happy to replace goods that arrive faulty or damaged in accordance with our terms and conditions.
You must notify our Customer Service team within 7 days of receipt of the goods and arrangements will be made for their return in line with our terms and conditions.
Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund.
Change of Mind
At CUTEABLY (www.babypramsaustralia.com.au) we try to include all relevant information such as product detail, product description, images and videos to help our customer make the right purchase decision online.
Please order carefully as we do not refund or exchange simply because you changed your mind, or you have made an error in finalising your order (such as choosing an incorrect size or colour).
This policy excludes exchange for a different colour or exchange to take advantage of a variation in price.
For all other issues or concerns with your purchased goods, please send your questions or concerns to Love@cuteably.com.au